Shipping & Delivery Policy 📦

At Hey Cutie, we are committed to fast, reliable, and completely discreet delivery. All orders are shipped in plain, unbranded packaging with no indication of the contents so your privacy is fully protected.

Processing & Dispatch

• Orders are processed and dispatched within 1–2 business days.
• Orders placed before 1 PM (Monday – Friday) are prioritised for same-day dispatch if possible.
• Orders placed after 1 PM on Friday or over the weekend will be dispatched the following Monday.

Shipping Options

🇬🇧 United Kingdom

• FedEx by 12:00 noon Next Working Day (1–2 business days)
• FedEx Next Working Day (1–2 business days)
• Royal Mail Special Delivery by 1PM (1–2 business days)
• Royal Mail Special Delivery Saturday (1–2 business days)
• Royal Mail Tracked 24 Hours (1–2 business days)
• Royal Mail Tracked 48 Hours (2–3 business days)

🇪🇺 European Union (Austria, Belgium, Bulgaria and 24 other countries)

• European 2-15 Days (2–15 business days)

🌍 Worldwide (Rest of World)

• Standard International (3–20 business days)

Important Information

• Delivery times are estimates only provided by the carriers and begin from the date of dispatch.
• For international orders, any customs duties, taxes or import fees are the responsibility of the customer.
• We do not cover or pay any import duties or taxes.
• We reserve the right to use alternative carriers of equal or better standard if required.

For the most up-to-date shipping options and costs, please check the checkout page at the time of ordering.